Shipping & Returns
1. Free Shipping
We delivery your order for free and by EMS,UPS,DHL services. Normally we will dispatch order within 2-3 business days upon order receipt and the T/T will be 1 week which upon the shipping address and local deliver services.
Once order dispacth from our sales center, and we will proivde the courier number to you for tracking.
If delay delivey and deamage occure during unexpected transit traffic,please contact us in first time.
Please note that the delivery date are ETD and ETA from courier service company,
the pack may suffer further delay during the peak season while the demands and loads are heavy for postal serivices to process. Please understand it.
Please assure the correct and deliverable consignee address at destination in detail.
It could be diffreent with your address in credit card, just specify your prefereed address while chcking out.
The accuracy of address is very important for you to recive your order on time or not,
as the courier will send over based on it.If we are required to redirect the shipment, Any extra cost has to be borne by you.
You can track your order by related couire website after the tracking number receipt from us.
e. Whoever personally accepts the delivery of the courier at the address given by you shall be deemed to be the rightful recipient of the goods.
For all return request, please send email and sumbit a return request form to customer serivce within 5 days after order received.
This is essential for customer to send back the cargo before get the prior approval from customer serivce center.
And its better for you to take a photo of goods that you want to return as evdience so we could handlt it sooner.
Those conditions are included in return policy:
1.Product damaged during shipping.
2.Wrong product including size, color,model are sent to you.
3.Other faults caused by seller.
All returned items must be returned in their original, undamaged packaging.
The condition of the goods must in brand-new without using before, which will not affect the next sales.
Kindly remind you here that if the returned goods are not applicable for the re-sales while inspection, we reseve the rights to refucse a claim for refund on the item. Or
decudt 50% of unit price for compensanation.
About the refund processing peroid:
All the issues should be solved within 30 days, including exchanging time.
Please allow 20 calendar days to arrange refund after we receive the return items, we would appreciate your cooperation.
About the extra cost while refund:
1. All shipping charges for exchanges are borne by customer (Unless the fault was caused by us ).
2. All duties, taxes, or fees required are borne for returned items are the sole responsibility of the customer.
3. Shipped Orders can be Canceled. All Orders usually will be shipped to the buyer in 24 hours. If yu want to cancel your order, please Contact US first.
About other info you need to provide for return:
Please enclose a memo with the returned items while repacking including below info
1). Your registerd name in our website.
2). Order Number
3). The email address you use to login to our online shop
4). Dont forget sending the courier tracking No to us, and it will help both of us shorten the process time.